Overview
At DLO Bookstore, we want every reader to feel confident and supported when purchasing from us. If something isn’t right with your order, we’re here to help. This policy explains how refunds, returns, and exchanges work for our online bookstore.
Returns
We accept returns for eligible items within 14 days of delivery.
To qualify for a return:
- The item must be in its original condition
- Books must be unused, unmarked, and undamaged
- Proof of purchase is required
If your return is approved, you will receive instructions on where to send the item. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or denial of your refund.
If approved:
- Refunds are issued to your original payment method
- Processing typically takes 3–5 business days after approval
Shipping costs are non‑refundable unless the return is due to a mistake made by DLO Bookstore.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery. Please include:
- Your order number
- A brief description of the issue
- A photo of the damage or incorrect item
We will replace the item or issue a refund at no additional cost to you.
Non‑Returnable Items
You cannot return certain items, including:
- Digital products
- Gift cards
- Clearance or final‑sale items
Exchanges
If you would like to exchange a book for another title, contact us and we’ll help you find the best option. Exchanges follow the same condition requirements as returns.
How to Start a Return
To begin a return or ask a question about your order, reach out to us at:
📧 dlobookstore@gmail.com We typically respond within 1–2 business days.