Everything You Need To Know about Dlobookstore.com
D’LO Bookstore …. Policies and Procedures …. Frequently Asked Questions
DLO Bookstore is a small, independent online-only bookstore based in Estancia, New Mexico. We specialize in curated books, unique finds, and hard-to-locate titles for readers who enjoy discovering something new. Our goal is to offer honest service, clear communication, and a simple, trustworthy shopping experience. Every book we sell is personally inspected, accurately described, and shipped with care. We believe in transparency, fair pricing, and treating customers the way we would want to be treated.
Business Information: DLO Bookstore Estancia, New Mexico, USA Email: support@dlobookstore.com Phone: (505-280-2092) If you ever have questions about an order, our products, policies, or services, we’re here to help.
Please note that all of our products and services, i.e., poetry readings and educational services, are provided online. Contact us by phone or email to sign up.
Contact Us
We’re here to help with any questions about your order, our products and services, or our store policies. Email: dlobookstore.com@gmail.com Phone: (505-280-2092). Our mailing address: DLO Bookstore, P.O. Box 991, Estancia, New Mexico, USA. We respond to all messages within 1–2 business days.
Refund & Return Policy
We want you to be satisfied with your purchase and/or the services we provide. If there is an issue with your order, please contact us within 14 days of delivery. Eligibility: • Items must be returned in the same condition they were received. • Used books must be returned without additional damage. • Refunds are issued to the original payment method. Process: 1. Contact us at dlobookstore.com@gmail.com with your order number or the literary services we provide. 2. We will provide return instructions. 3. Once the item is received and inspected, we will issue your refund within 3–5 business days. Return Shipping: • Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Shipping Policy Processing Time:
Orders ship within 1–3 business days. Shipping Methods: • USPS First Class or USPS Media Mail (depending on weight and item type). • Tracking information is provided for all orders. Delivery Time: • Most orders arrive within 3–10 business days within the United States. Shipping Rates: • Calculated at checkout based on weight and destination. Lost or Damaged Packages: • If your package is lost or arrives damaged, contact us at support@dlobookstore.com, and we will assist you. We currently only ship within the United States.
Terms of Service
Terms of Service By using this website, you agree to the following terms: General: • DLO Bookstore provides books and related products for sale within the United States. • All product descriptions, pricing, and availability are accurate to the best of our ability. Payments: • We accept secure online payments through our checkout system. Shipping: • Orders are processed within 1–3 business days. • Delivery times are estimates and may vary. Returns: • Customers may request a return within 14 days of delivery. • See our Refund & Return Policy for full details. Customer Service: • Contact us at dlobookstore.com@gmail.com with any questions.
These terms may be updated as needed.
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