Return Policy

At D’lobookstore Online, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, our return policy is designed to make the process as smooth and straightforward as possible.

Eligibility for Returns

  • Time Frame: You may return items within 30 days of receipt.
  • Condition: Items must be returned in their original condition and packaging, with all original tags and labels attached.
  • Non-Returnable Items: Certain items are non-returnable, including gift cards, final sale items, and digital content such as eBooks.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@dlobookstore.com or call us at +1 505 280 2092 to request a return authorization. Please provide your order number and a brief explanation of the reason for the return.

  2. Prepare Your Package: Securely package the items you wish to return, including all original packaging and accessories. Include a copy of your receipt or proof of purchase.

  3. Ship Your Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the package is received.

Refunds

Once we receive your returned items, we will inspect them to ensure they meet the return eligibility criteria. If approved, we will process your refund as follows:

  • Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to appear in your account.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or damaged item sent).

Exchanges

If you would like to exchange an item for a different size or title, please follow the return process above and place a new order for the desired item. This ensures the fastest processing and availability of the new item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@dlobookstore.com or +1 505 280 2092. We will arrange for a return and replacement at no additional cost to you.

Contact Us

If you have any questions or need further assistance with your return, please contact our customer service team:

Email: info@dlobookstore.com

Phone: +1 505 280 2092

Thank you for shopping at D’lobookstore Online. We are committed to providing you with quality products and excellent customer service.